How to Avoid Deposit Disputes at the End of a Tenancy

Deposit disputes are one of the most common headaches at the end of a tenancy — but most of them are entirely avoidable. Whether you’re a landlord or a tenant, understanding how deposits work and having the right documentation in place can prevent unnecessary conflict and ensure a smooth handover.

Understanding the Tenancy Deposit Rules

By law, any deposit taken for an Assured Shorthold Tenancy (AST) in England must be protected in a government-approved scheme such as the Tenancy Deposit Scheme (TDS), mydeposits, or DPS. These schemes offer free dispute resolution if there’s a disagreement at the end of the tenancy.

Most Common Causes of Deposit Disputes

• Cleaning not completed to an acceptable standard
• Damage to walls, carpets, or furniture
• Missing items or poor condition of fixtures
• Unpaid rent or utility bills

According to TDS data, cleaning is the number one cause of disputes in the UK rental market.

How to Prevent Disputes as a Landlord

• Use a professional inventory company — An independent inventory report adds credibility
• Conduct a detailed check-in and check-out report
• Include dated, time-stamped photos
• Provide a cleaning checklist before move-out
• Share the report with the tenant at start and end of tenancy

How Tenants Can Protect Their Deposit

• Attend the check-in inspection and raise anything that looks wrong
• Refer to the inventory report before moving out
• Use a professional cleaner or follow an end of tenancy checklist
• Take photos of how you’ve left the property
• Return all keys on time and clear out all belongings

For more guidance, check the TDS tenant advice hub.

The Role of the Inventory

An independent, professional inventory — backed up by check-in and check-out reports — is your best protection. It forms the basis for any dispute resolution process and will be used by the scheme’s adjudicator to assess claims fairly.

Here’s why inventory reports matter more than ever.

Other Services That Help

• End of Tenancy Cleaning to ensure the property is returned in lettable condition
• EPCs for compliance and marketing readiness
• Floor Plans to document layout and furnishings

Disputes damage relationships and delay refunds. With the right reports and fair communication, you can avoid the hassle and finish every tenancy on a professional note.